Dear Client,

We are pleased to inform you of the following conditions; And thank you for your understanding:


  • Check in is effective from 3:00 p.m. Check out is at 12.00 noon at the latest; Late check out is subject to availability, subject to request the day before and validation the same day at reception.
  • In case of reservation in prepayment by credit card; The same credit card is due on arrival for pre-authorization on extras; In case of no show, you will be asked for a new payment and the first payment will be refunded to the original card.
  • A pre-authorization of 1000 MAD per person per day is due on arrival by credit card or cash.
  • Room visits by non-residents of the hotel are not permitted.
  • Any change of person occupying the room must be notified to reception in advance with presentation of an identity document.
  • The linen provided in the room for your comfort (Bathrobe, Towel) is available for sale at the hotel shop.
  • A safe is available free of charge in your room; The hotel management declines all responsibility for documents, passports, cash and valuables.
  • Sofitel Marrakech declines all responsibility in the event of loss of personal items in the hotel's common areas.
  • Adequate dress is required in common areas (Restaurant, Lobby); Swimwear is not allowed.
  • Air mattresses, buoys and water guns are not allowed.
  • Armbands and buoys are only authorized for children, in the space dedicated to them.
  • Dives are not allowed.
  • Deckchairs and beds cannot be reserved; Any unoccupied seat after one hour will be reassigned.
  • Access to the swimming pool is reserved for hotel guests; Access to guests is chargeable:

500 MAD / Person / Entrance (Pool Only)

  • The use of musical speakers or all kinds of identical devices is strictly prohibited in common areas.
  • Food and drinks from outside are not allowed.
  • The use of shisha is not allowed.

Compliance with hygiene and health security measures specific to Covid 19 (wearing a mask compulsory in common areas, regular disinfection of the hands).

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