We are pleased to inform you of the following conditions; And thank you for your understanding:
Check in is effective from 3:00 p.m. Check out is at 12.00 noon at the latest; Late check out is subject to availability, subject to request the day before and validation the same day at reception.
In case of reservation in prepayment by credit card; The same credit card is due on arrival for pre-authorization on extras; In case of no show, you will be asked for a new payment and the first payment will be refunded to the original card.
A pre-authorization of 1000 MAD per person per day is due on arrival by credit card or cash.
Room visits by non-residents of the hotel are not permitted.
Any change of person occupying the room must be notified to reception in advance with presentation of an identity document.
The linen provided in the room for your comfort (Bathrobe, Towel) is available for sale at the hotel shop.
A safe is available free of charge in your room; The hotel management declines all responsibility for documents, passports, cash and valuables.
Sofitel Marrakech declines all responsibility in the event of loss of personal items in the hotel's common areas.
Adequate dress is required in common areas (Restaurant, Lobby); Swimwear is not allowed.
Air mattresses, buoys and water guns are not allowed.
Armbands and buoys are only authorized for children, in the space dedicated to them.
Dives are not allowed.
Deckchairs and beds cannot be reserved; Any unoccupied seat after one hour will be reassigned.
Access to the swimming pool is reserved for hotel guests; Access to guests is chargeable:
500 MAD / Person / Entrance (Pool Only)
The use of musical speakers or all kinds of identical devices is strictly prohibited in common areas.
Food and drinks from outside are not allowed.
The use of shisha is not allowed.
Compliance with hygiene and health security measures specific to Covid 19 (wearing a mask compulsory in common areas, regular disinfection of the hands).